An overview of our terms
Our Cancellation Policy
In case your plans change, Kilkenny Ormonde Hotel offers Free Cancellation up to 2pm on the day of arrival but only when you book direct! So should there be any changes to your travel plans and you need to cancel, please let us know before 2pm on the day you're due to arrive, to avoid being charged one night’s accommodation. Please note that this free cancellation only applies if you have booked direct; either through this website or directly with our Reservations Team by phone or email.
If you made your booking with a third party website you will have to contact that company directly, as our reservations team are not permitted to cancel, amend or change third party website bookings.
Always check the cancellation policy that applies to your booking as our advanced purchase/non-refundable rates are non-transferable and cannot be changed, amended or cancelled by the hotel.
Please contact our Reservations Team if you would like any further inforamtion or assistance with this