Answers to Some Frequently Asked Questions
An Important Message for Guests
Answers to Some Frequently Asked Questions
Is the Hotel open?
· Yes, the hotel is open to residents from 2nd June 2021 and to non-residents from 5th July 2021.
· If you have a specific request regarding an existing booking or wish to make a reservation in the future please contact the Reservations Team on Tel: +353 56 7750200 or by Email: firstname.lastname@example.org
What time is Check In & Check out?
. You can check in from 4pm. If you have arrived before 4pm, then you can park your car in the Ormonde Street Car Park, we can get you to register with us and store your luggage until 4pm. Check out time is 12 noon on the day of departure.
Where can I park my car?
· You may park your car in the Ormonde Street Car Park, located directly opposite the entrance to the Hotel. We have an agreed rate for residents with them of €6 per 24 hours, up to a maximum of €12 per stay. We will validate your ticket on departure or should you need to take your car out at any stage during your stay with us. When we validate your ticket on departure it will last until 22.00 on that day.
- Will I need to wear a mask?
. Face coverings are mandatory in all public areas of the hotel, even if you're vaccinated. Children under 13 are not required to wear a face covering.
What will the arrangements be for dining and beverage?
. Guests may dine and have a drink in any of our outlets. In line with Government regulations, all food and beverage service must be completed by 11.30pm each evening. This includes Room Service.
· Breakfast is served from 8am - 10.30am
· Lunch is served in the Castle Lounge from 12 - 4pm
· Evening Dining in Hoban Bar & Brasserie is from 4pm to 8.30pm. Pre-booking is essential
- Is room service available?
· A pre-bookable continental breakfast option is available.
. We offer a takeout style, in-room dining menu - you can check out all of our menus by click on the Menus page.
· A charge of €6 applies to each delivery to your room.
- Is the Leisure Club & KOSpa open?
· Yes, the Lesiure Club and KO Spa are open. The Sauna, Steam Room and Jacuzzi remain closed until Government guidance permits.
- Can I move my booking to a future date?
· You can book a stay with us safe in the knowledge that you have the freedom to transfer your room reservation to a future date if you wish. If you have an existing booking, please contact our reservations department on by email: email@example.com
An additional charge may apply depending on the choice of your requested day of the week and the time of year (e.g. if you request moving a booked midweek date to a weekend date).
- What is your cancellation policy?
· We allow cancellation up to 2pm on day of arrival for reservations made directly with us. Please note that if you book through a 3rd party site like Booking.com, for example, who have a 24 hour cancellation period, then you will need to adhere to that 3rd party’s cancellation policy and their terms & conditions.
We suggest you book directly with us via www.kilkennyormonde.com or through email: firstname.lastname@example.org or by phone +353 56 7750200 and we will try to do everything we can to facilitate any changes and requests that you might have.
- What is the cleaning procedures of guest rooms?
· The Hotel has rigorous cleaning procedures as standard throughout. We have introduced enhanced cleaning and sanitisation protocols throughout all bedrooms, public areas and back of house. Hand sanitisers are also readily available for all guests, customers and staff to use through the Hotel & Leisure Club.
· The Hotel will follow the latest guidance from the World Health Organisation, Public Health and HSE, and ensure all staff are up to date with enhanced procedures across the Hotel.
· Specific Covid-19 training has been carried out with all our employees to ensure the safety of our guests.
- Can I buy a gift voucher?
· Gift vouchers can be purchased online for use for an amount of your choosing or for Dinner for 2, a KOSpa Treatment, Afternoon Tea or for a Weekend or Midweek Break.
· If you have a voucher that expires between 01/03/2020 and 09/07/2020 the hotel will extend your voucher until 31/12/2020. Please contact Reservations should you wish to extend your voucher(s).
- I have a wedding or event booked, will it be able go ahead?
· We’re very much looking forward to welcoming guests to weddings and events at the hotel. If you would like to discuss how the Public Health guidelines effect your event your Wedding or Event booking or if you would like to plan a future event, please feel free to contact the Events Team by email via: email@example.com
- Can I make an appointment to discuss a wedding at the hotel?
· If you would like to make plans for your special day then Alice Hennessy, Events Executive or Colin Ahern, General Manager would be delighted to arrange an appointment with you for a private virtual viewing via Zoom or WhatsApp. Please email: firstname.lastname@example.org
- Is the hotel part of a group?
Yes, we have a sister property called Absolute Hotel Limerick click here for more details about The Absolute Hotel Limerick
- Have there been any confirmed cases within the property past or present?
· There have been no confirmed cases of COVID-19 at the hotel.
- Have you other questions?
· Should you have any other questions please contact our Reservations Team on + 353 56 7750200 and they will be happy to assist you further.
- Taking Care of You (Covid-19)
As we all continue to adjust our behaviour, we want to put your mind at ease and advise you of the additional health and safety measures we’re taking to help keep our guests and employees safe. Our promise is to ensure that the safety and well-being of you and our Team is our top priority. Our “Taking Care of You” Programme has been developed to ensure we have best practice Health, Safety and Hygiene protocols in our hotel, in line with the World Health Organisation, the Health Service Executive and Government directives during these unprecedented times. We are committed to making your experience with us as comfortable as possible and we will continue to monitor and update these controls as new directives are introduced to ensure that our Guests, Colleagues and Local Community keep safe.