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Frequently Asked Questions about Kilkenny Ormonde Hotel

Find out about parking, check in times & what is near Kilkenny Ormonde Hotel

Q - Does Kilkenny Ormonde Hotel have a car park?

A - The Kilkenny Ormonde Hotel offers on site car parking facilities in the Ormonde Street Car Park. This multi storey car park is immediately in front of the hotel.


Q - How much does car parking cost at Kilkenny Ormonde Hotel?

A - The charge for car parking during your stay is €6.00 per 24 hours or €12.00 for 2 nights or more, irrespective of what time you arrive and exit the car park. We will validate your ticket on departure or should you need to take your car out at any time during your stay. When we validate your ticket o departure it will last until 22.00h on that day.

Q - What are the check in time and check out time at Kilkenny Ormonde Hotel?

A - Check in time is at 4pm and check out time at 12pm unless you have organised an early check in or late check out directly with the hotel. If you arrive before 4pm then you can park your car in Ormonde Steet Car Park,  we can get you to register with us and we can store your luggage for you. 

Q  - Are COVID Certificates required at Kilkenny Ormonde Hotel?

At present there is no requirement to show a COVID certificate to use any of our facilities.        

Q - Will I need to wear a mask in Kilkenny Ormonde Hotel? 

A - Wearing a face covering is no longer mandatory in Hotel and Leisure Clubs, however some guests may decide to continue to wear masks and we respect their decision to do so. 

Q - What are the Restaurant and Bar Opening Times?

Breakfast is served from 7am - 10am daily and from 8am until 10.30am at weekends 

Lunch is served in the Castle Lounge from 12.30pm - 5.30pm

Evening Dining in Hoban Bar & Brasserie is from 5.30pm to 8.30pm. Pre-booking is advised

Regular Bar opening times apply with a Residents Bar operating nightly till 2am

Q - Is room service available?          

A- Yes, room service is available 24 hours for food and up to 2am for drink

You can check out all of our menus by clicking on the Menus page

A charge of €6 applies to each delivery to your room.


Q - Does Kilkenny Ormonde have a swimming pool?

A - Yes, Kilkenny Ormonde Hotel is the only hotel in Kilkenny City Centre with a swimming pool. The hotel has its very own 21 metre indoor swimming pool.

Q - What are the Leisure Club, Swimming Pool & KO Spa Opening Times?

A -  The Leisure Club, is open daily midweek from 7am till 9pm. 

on Saturday, Sunday  & Bank Holidays from 8am till  8pm

Kids Hours

Monday  -  Friday 9am – 7pm

KO Spa is open daily Tuesday to Saturday from 10am to 6pm and on Sundays by appointment. KO Spa is closed on Mondays. Please be advised that you should pre-book your spa treatments prior to your arrival to avoid disappointment. 


Q - How far is Kilkenny Ormonde Hotel from Kilkenny Train Station?

A - Kilkenny Ormonde Hotel is a 5 minute drive or a 15 minute walk from MacDonagh train station.


Q - Does Kilkenny Ormonde Hotel have family rooms?

A - Yes, Kilkenny Ormonde Hotel is a family friendly Kilkenny hotel with spacious family rooms.


Q - What Kilkenny attractions are close to Kilkenny Ormonde Hotel?

A - Kilkenny Ormonde Hotel is within walking distance to Kilkenny Castle, Smithwicks Experience, Medieval Mile Museum as well as many pubs, restaurants and many shops.

 

Q - What are the cleaning procedures for your guest rooms?

The Hotel has rigorous cleaning procedures as standard throughout. We have enhanced cleaning and sanitisation protocols throughout all bedrooms, public areas and back of house. Hand sanitisers are readily available for all guests, customers and staff to use through the Hotel & Leisure Club. 

The Hotel will follow the latest guidance from the World Health Organisation, Public Health and HSE, and ensure all staff are up to date with enhanced procedures across the Hotel.

Specific Covid-19 training has been carried out with all our employees to ensure the safety of our guests.

Taking Care of You (Covid-19)

We want to put your mind at ease and advise you of all the health and safety measures we’re taking to help keep our guests and employees safe. Our promise is to ensure that the safety and well-being of you and our Team is our top priority. Our “Taking Care of You” Programme has been developed to ensure we have best practice Health, Safety and Hygiene protocols in our hotel, in line with the World Health Organisation, the Health Service Executive and Government directives. We are committed to making your experience with us as comfortable as possible and we will continue to monitor and update these controls.

Q- What is the Kilkenny Ormonde Hotel's cancellation policy?

A - We allow cancellation up to 2pm on day of arrival for reservations made directly with us. Please note that if you book through a 3rd party site like Booking.com, for example, who have a 24 hour cancellation period, then you will need to adhere to that 3rd party’s cancellation policy and their terms & conditions.  

Q - Can I move my booking at the Kilkenny Ormonde Hotel to a future date?

A - You can book a stay with us safe in the knowledge that you have the freedom to transfer your room reservation to a future date if you wish. If you have an existing booking, please contact our reservations department by email; reservations@kilkennyormonde.com  

An additional charge may apply depending on the choice of your requested day of the week and the time of year (e.g. if you request moving a booked midweek date to a weekend date) 

Q -  Can I buy a gift voucher for the Kilkenny Ormonde Hotel?

A - Gift vouchers can be purchased online for use for an amount of your choosing or for Dinner for 2, a KOSpa Treatment, Afternoon Tea or for a Weekend or Midweek Break. Click here to buy a voucher 

Q - Can I make an appointment to discuss a wedding or event at the Kilkenny Ormonde Hotel?

A- If you would like to make plans for your event, then our Events Team would be delighted to arrange an appointment with you for a private in person viewing or if you'd prefer, a virtual viewing via Zoom or WhatsApp. Please email: events@kilkennyormonde.com

Q - Is the Kilkenny Ormonde Hotel part of a group?

A- Yes, we have a sister property called Absolute Hotel Limerick - click here for more details about The Absolute Hotel Limerick

Have you other questions?
·         Should you have any other questions, please contact our Reservations Team on + 353 56 7750200 and they will be happy to assist you further.