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Our Promise to our Guests

Taking Care of You

Taking Care of You (Covid-19)

As we all continue to adjust our behaviour, we want to put your mind at ease and advise you of the additional health and safety measures we’re taking to help keep our guests and employees safe. Our promise is to ensure that the safety and well-being of you and our Team is our top priority. Our “Taking Care of You” Programme has been developed to ensure we have best practice Health, Safety and Hygiene protocols in our hotel, in line with the World Health Organisation, the Health Service Executive, and Government directives during these unprecedented times. We are committed to making your experience with us as comfortable as possible and we will continue to monitor and update these controls as new directives are introduced to ensure that our Guests, Colleagues and Local Community keep safe.

1. Physical Distancing  

Guests will be advised to practice physical distancing by standing at least 2 metres away from other groups of people not traveling with them while standing in lines, using lifts or moving around the property. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing is adhered to.

2. Hand Sanitizer

Handwashing Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as reception desks, restaurant entrances, meeting and conference areas, swimming pools and exercise areas. All our staff will wash their hands with bacterial soap (for at least 20 seconds) at regular intervals while on duty and in addition they will use hand sanitizer each time they use shared products or equipment.

3. Front of House Signage 

There will be health and hygiene reminders throughout the property including physical distancing floor markers.

4. COVID-19 Training 

All employees will receive training on COVID-19 safety and hygiene protocols with more comprehensive training for our teams with frequent guest contact including our team members working in Housekeeping, Food & Beverage, Hotel Reception, Leisure Club and other Hotel Operations departments.

5. Personal Protective Equipment (PPE).

Appropriate PPE will be worn by all employees based on their role and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory. Gloves will be provided to housekeeping and public area attendants and any other employees in direct contact with guests. Cotton Masks will be provided for those Employees who are not in a position to adopt social distancing rules.

6. Cleaning Products and Protocols

Our hotel uses a hospital grade disinfectant to clean guestrooms which ensures that all areas are fully disinfected. Our employees who are doing this extra stringent cleaning tasks are provided with the correct PPE.

7. Public/Shared Area Cleaning

Dedicated employees will sanitize all public areas at least once per hour including Guest lifts, Handrails, Front of House toilets and Hotel entry doors

8. Restaurants and Bars

Our restaurants and bars will operate with reduced seating capacities to allow for a minimum of 2 metres between customers.

 

Kind Regards & Stay Safe,

  

Colin Ahern

General Manager